The Operations Desk for MSPs & MSSPs
Reliability intelligence for the people who run managed services.
News, playbooks, and benchmarks on SLAs, security operations, and the business of running a profitable MSP or MSSP.
Featured
-
Adobe Price Increase History: Creative Cloud Up 40% Since 2012, 32% Since 2022
Adobe price increase history from Adobe’s own pages: All Apps went $49.99 to $69.99 (+40%) since 2012, +32% since 2022 vs 19% inflation.
The Ops Brief
The MSP & MSSP newsletter operators actually read.
A tight weekly brief: the news that matters, one playbook, and a reliability benchmark. No fluff, no vendor spin.
Research
Data on the managed-services market
Surveys, benchmarks, and reports on provider growth, pricing, and security operations.
Annual Ranking
The Uptime 100
The MSPs and MSSPs setting the standard for service reliability and operational excellence.
Latest coverage
-
Network Engineer vs System Administrator Salary: A $34,920 Gap That Runs From $6,550 in Hawaii to $64,160 in Washington
Network engineer vs system administrator salary: $134,050 vs $99,130 (BLS, May 2025), a $34,920 gap. State…
-
VMware Price Increase Broadcom Timeline: 24 Licensing and Partner Changes Since the Deal, as Software Revenue Rose 4.4x
VMware price increase Broadcom timeline: 24 licensing and partner changes since Nov 2023; SEC data show…
-
Cisco Layoffs by Year: $7.9B in Restructuring Charges Since 2011, and Staff Down 8,000 in Two Years
Cisco layoffs by year from SEC filings: 11 plans, $7.9B charged since fiscal 2011, staff down…
-
Fortinet Vulnerabilities 2026: 223 CVEs So Far, and 99 of Them Landed on One Day After AI-Assisted Testing
Fortinet vulnerabilities 2026: 223 CVEs to Nov 12, 99 on Nov 10 alone (92 credited to…
-
Veeam Vulnerabilities: 50 CVEs in 2026 So Far, and All 4 in CISA KEV Are Ransomware-Linked
Veeam vulnerabilities, as of Nov 12, 2026: 120 CVEs, 50 this year. All 4 KEV entries…
-
Office 2019 End of Life: 352 Flaws Listed Since Oct 14, 2025, and Only Volume Copies Got Fixes
Office 2019 end of life was Oct 14, 2025. Microsoft has since listed 352 Office 2019…