The Operations Desk for MSPs & MSSPs
Reliability news and playbooks for the people who run managed services.
Practical coverage of SLAs, security operations, incident response, and the business of running a profitable MSP or MSSP.
Latest from The Uptime Report
-
VoIP Number: What It Is and How It Works for Business
What a VoIP number is, how it differs from a traditional phone number, its business benefits, and how…
-
Managed IT Services for Small Business: What You Actually Need
What managed IT services for small business include, what they cost, and how to choose a provider that…
-
Network Security Management: Keeping the Network Defended and Available
What network security management involves, the core controls, why monitoring matters, and how providers keep client networks both…
-
Hardware Virtualization: What It Is and Why It Powers Modern IT
What hardware virtualization is, how a hypervisor creates virtual machines, its benefits, and how to enable it. A…
-
Cybersecurity Services: What They Cover and How to Prioritize
What cybersecurity services include, how to prioritize them by risk, the difference between prevention and response, and how…
-
IT Service Desk: How It Differs from a Help Desk and Why It Matters
What an IT service desk is, how it differs from a help desk, its role in ITIL, and…
-
IT Managed Service Provider: What an MSP Does and How to Pick One
What an IT managed service provider does, the services a typical MSP offers, how pricing works, and how…
-
What Is VoIP? A Plain-Language Explanation for Businesses
What is VoIP, how it works, its advantages over traditional phone lines, and what a business needs to…
-
Co-Managed IT Services: Sharing the Load with an Internal Team
What co-managed IT services are, how responsibilities split between an internal team and a provider, and when the…