The Operations Desk for MSPs & MSSPs
Reliability intelligence for the people who run managed services.
News, playbooks, and benchmarks on SLAs, security operations, and the business of running a profitable MSP or MSSP.
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VoIP Number: What It Is and How It Works for Business
What a VoIP number is, how it differs from a traditional phone number, its business benefits, and how to get and keep one. A clear explainer.
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The MSP & MSSP newsletter operators actually read.
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The MSPs and MSSPs setting the standard for service reliability and operational excellence.
Latest coverage
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Managed IT Services for Small Business: What You Actually Need
What managed IT services for small business include, what they cost, and how to choose a…
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Network Security Management: Keeping the Network Defended and Available
What network security management involves, the core controls, why monitoring matters, and how providers keep client…
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Hardware Virtualization: What It Is and Why It Powers Modern IT
What hardware virtualization is, how a hypervisor creates virtual machines, its benefits, and how to enable…
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Cybersecurity Services: What They Cover and How to Prioritize
What cybersecurity services include, how to prioritize them by risk, the difference between prevention and response,…
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IT Service Desk: How It Differs from a Help Desk and Why It Matters
What an IT service desk is, how it differs from a help desk, its role in…
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IT Managed Service Provider: What an MSP Does and How to Pick One
What an IT managed service provider does, the services a typical MSP offers, how pricing works,…